{"id":64,"date":"2022-07-27T15:10:43","date_gmt":"2022-07-27T15:10:43","guid":{"rendered":"https:\/\/frenchside.co.za\/tcservices\/?page_id=64"},"modified":"2024-09-03T13:40:29","modified_gmt":"2024-09-03T13:40:29","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/frenchside.co.za\/tcservices\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:130px;--awb-padding-bottom:130px;--awb-padding-top-medium:90px;--awb-padding-bottom-medium:90px;--awb-flex-wrap:wrap;\" id=\"faq\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-flex-start fusion-column-no-min-height fusion-animated\" style=\"--awb-padding-right-medium:0px;--awb-padding-left-medium:0px;--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:23.04%;--awb-margin-bottom-large:90px;--awb-spacing-left-large:5.76%;--awb-width-medium:50%;--awb-spacing-right-medium:15.36%;--awb-margin-bottom-medium:49px;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeIn\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:20px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Frequently asked questions<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:60px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:60px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: var(--awb-color2) } #accordian-1 .fusion-panel { border-color:var(--awb-color2); border-width:1px; background-color:var(--awb-color2); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 34px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:20px;text-transform:var(--awb-typography1-text-transform);line-height:1.5;font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title a.active{ color: var(--awb-color7) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-1.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color7) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2196 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">What is your typical turnaround time?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:27:12+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2196\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2196\" href=\"#collapse-1-2196\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is your typical turnaround time?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2196\" aria-labelledby=\"faq_1-2196\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our turnaround times vary depending on the project&#8217;s complexity and your specific requirements. Please contact us on info@frenchside.co.za or 012 348 3134 for an accurate quote and delivery time.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2197 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">How do you calculate your pricing?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:25:48+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2197\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2197\" href=\"#collapse-1-2197\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do you calculate your pricing?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2197\" aria-labelledby=\"faq_1-2197\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our pricing is based\u00a0 the length of the audio or video file per minute, the complexity of the content, and the turnaround time required. On average our rates for transcription, captioning and subtitling starts from R35 per minute.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2198 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">How do you ensure the accuracy of captions and subtitles?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:24:00+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2198\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2198\" href=\"#collapse-1-2198\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do you ensure the accuracy of captions and subtitles?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2198\" aria-labelledby=\"faq_1-2198\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our team of skilled professionals uses advanced software and quality control measures to ensure the accuracy and consistency of captions and subtitles.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2199 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">Can you provide captions or subtitles in multiple languages?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:23:05+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2199\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2199\" href=\"#collapse-1-2199\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you provide captions or subtitles in multiple languages?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2199\" aria-labelledby=\"faq_1-2199\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we offer multilingual captioning and subtitling services including English to and from all European languages. Please specify the languages you need.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2200 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">What video formats do you support for captioning and subtitling?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:22:07+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2200\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2200\" href=\"#collapse-1-2200\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What video formats do you support for captioning and subtitling?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2200\" aria-labelledby=\"faq_1-2200\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We support a wide range of video formats, including MP4, MOV, AVI, and more.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2201 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">Do you offer rush transcription services?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:19:44+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2201\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2201\" href=\"#collapse-1-2201\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer rush transcription services?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2201\" aria-labelledby=\"faq_1-2201\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we offer expedited transcription services for urgent projects. Please contact us on info@frenchside.co.za or 012 348 3134 for specific turnaround times and pricing.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2202 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">What file formats do you accept for transcription?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:18:27+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2202\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2202\" href=\"#collapse-1-2202\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What file formats do you accept for transcription?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2202\" aria-labelledby=\"faq_1-2202\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We accept a variety of file formats, including Word, Excel, Pdf, MP3, WAV, MP4, MOV, and more.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2195 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">How do I place an order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:13:13+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2195\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2195\" href=\"#collapse-1-2195\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I place an order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2195\" aria-labelledby=\"faq_1-2195\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can place an order directly on our website&#8217;s contact page or contact our team for assistance and get a quick quote.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1935 transcription-captioning \"><span class=\"entry-title rich-snippet-hidden\">What services do you offer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/frenchside.co.za\/tcservices\/author\/french1\/\" rel=\"author\">french@1<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-08-15T14:10:44+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1935\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1935\" href=\"#collapse-1-1935\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-caret-square-up far\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-square-down far\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What services do you offer?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1935\" aria-labelledby=\"faq_1-1935\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a wide range of transcription, captioning, and subtitling services, including audio and video transcription, closed captioning, subtitling for different languages, and more.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":500,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-64","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Transcription And Captioning Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/frenchside.co.za\/tcservices\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently 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