Frequently Asked Questions

Frequently Asked Questions

We are here to answer your questions regarding transcription, subtitling and captioning services.

Frequently Asked Questions2024-09-03T13:40:29+00:00

Frequently asked questions

What is your typical turnaround time?2024-08-15T14:27:12+00:00

Our turnaround times vary depending on the project’s complexity and your specific requirements. Please contact us on info@frenchside.co.za or 012 348 3134 for an accurate quote and delivery time.

How do you calculate your pricing?2024-08-15T14:25:48+00:00

Our pricing is based  the length of the audio or video file per minute, the complexity of the content, and the turnaround time required. On average our rates for transcription, captioning and subtitling starts from R35 per minute.

How do you ensure the accuracy of captions and subtitles?2024-08-15T14:24:00+00:00

Our team of skilled professionals uses advanced software and quality control measures to ensure the accuracy and consistency of captions and subtitles.

Can you provide captions or subtitles in multiple languages?2024-08-15T14:23:05+00:00

Yes, we offer multilingual captioning and subtitling services including English to and from all European languages. Please specify the languages you need.

What video formats do you support for captioning and subtitling?2024-08-15T14:22:07+00:00

We support a wide range of video formats, including MP4, MOV, AVI, and more.

Do you offer rush transcription services?2024-08-15T14:19:44+00:00

Yes, we offer expedited transcription services for urgent projects. Please contact us on info@frenchside.co.za or 012 348 3134 for specific turnaround times and pricing.

What file formats do you accept for transcription?2024-08-15T14:18:27+00:00

We accept a variety of file formats, including Word, Excel, Pdf, MP3, WAV, MP4, MOV, and more.

How do I place an order?2024-08-15T14:13:13+00:00

You can place an order directly on our website’s contact page or contact our team for assistance and get a quick quote.

What services do you offer?2024-08-15T14:10:44+00:00

We offer a wide range of transcription, captioning, and subtitling services, including audio and video transcription, closed captioning, subtitling for different languages, and more.

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